At Ethos we love mobility. We love having everything at our fingertips no matter where we are.
Whether it’s your favourite coffee shop, a library, a room in your home or a hotel, your office is no longer a static place – it is wherever, and whenever, you need it to be. From a laptop, tablet or phone, you have full sight and control of your business.
The Zoho Suite is part of our unified Ethos IT Suite offering to our customers which also includes Managed IT, Hosted PBX and maintenance for both. We vouch for it because, inside our company, we use it.
Zoho is modular, meaning you only pay for what you use. It is priced on a modern pricing model with no contract or commitment. If you sign up in January, you can cancel it in February.
The Suite includes CRM, Mail, Bookkeeping, Accounts, People Management, Remote Assistance, Customer Helpdesk, Electronic Contracts and more.
Let’s look at a few of these components in detail.
Within CRM, you will have a record and a timeline of every interaction that your company has had with the customer, including:
Does the customer have an overdue invoice? Through integration with Books, Zoho will warn you at the top of the record. Do you have a pending task approaching deadline? Zoho will notify you with a link to the customer’s record.
From the integrated smartphone app, in addition to all of the standard functionality above, you can navigate directly to the customer’s address and call them directly from the CRM record.
View your daily, weekly and quarterly profit and loss reports on your smartphone anytime, anywhere.
Photograph and attach your fuel receipt to the transaction as soon as it’s paid for in the forecourt.
Zoho Books is an all-in-one accounting, bookkeeping, invoicing and automatic payment handler. Its features include:
Not only will your Outlook look and behave exactly as it did before for calendars, tasks and mail, but now all communications that go in and out of the company are captured by Zoho CRM as well.
But there’s more:
A thriving extension ecosystem also allows integration with a a variety of third party platforms to handle social media, marketing, support desks, hosted phone systems, messaging, video conferencing and more.
Zoho Sign for handling electronic documents and signatures from customers prior to a project.
Zoho Docs for cloud-hosted branded authoring and publishing of proposals and documents.
Zoho People for leave-tracking, human resources and people management.
Zoho Subscriptions for recurring opt-in subscription payments for services through a website.
Zoho Desk for handling and tracking customer queries and support requests.