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Managed Support

Ethos Managed Support

Our Ethos Response service is a Managed IT Support solution designed to ensure your business systems remain operational under all circumstances. With a fixed monthly cost and round-the-clock support, you can rest easy knowing IT issues won’t disrupt your daily operations. Our expert technical support team is just a phone call away to resolve any challenges you encounter.

As part of our commitment to your success, new customers receive a comprehensive security and healthcheck upon onboarding, ensuring your systems are fully protected right from the start.

Ethos Response starts at just £35 per device, with a discount available when bundled with our Ethos Voice Hosted Telephony service.

IT Office Computer Lab

Key Features of Managed Support

 

  • Unlimited Support Calls: Access ongoing assistance with no limit to the number of calls you can make.
  • Rapid Response: 2-hour response time for high-impact issues, same-day remote support, and 24-hour local visits for critical problems.
  • Comprehensive Onboarding: Receive a complete health and security check of your network and devices with Ethos Assess during onboarding to ensure your IT systems are secure from the start.
  • Multiple Support Channels: Raise queries via phone, email, or through our customer support portal for convenient communication.
  • Track Your Progress: Monitor the status of your support tickets and view updates through our easy-to-use Portal.

Complete Coverage

 

Our standard Ethos Response package includes daily support even on bank holiday. For businesses that require additional flexibility, we offer out-of-hours and weekend support to ensure you’re covered at all times.

Rest assured, our Service Level Agreements (SLAs) for high-impact issues remain the same, even during these off-hours, ensuring timely and effective resolution whenever you need it.

Ethos Assess

Our unique onboarding Ethos Assess Security and Health Check puts you in control of your IT from the very beginning.

Not only will we assess the health of your company devices and the security of your network, but we will also seek to address any outstanding technical issues as part of this process.

At the end you will receive a report listing any risks along with recommendations.

Our Commitment: Your IT Success, Every Step of the Way

We understand that entrusting your business IT to an outside provider is a big decision—and we’re here to make that transition as seamless and reassuring as possible. At Ethos, we prioritise understanding your unique needs just as much as managing and maintaining your critical IT systems.

Our team handles every support request with a friendly, responsive approach, ensuring that customer service and satisfaction remain at the forefront of all we do. We’re dedicated to not only meeting but exceeding your expectations—delivering consistent, high-quality IT support and solutions you can depend on.