Managed Support

What you need, when you need it.

 

Our Managed Support product is designed to keep your business running across all eventualities.

With our monthly package, you do not need to worry about IT issues any longer. Our technical support team is a mere phone call away to answer any questions and resolve any problems that you may encounter.

 

Our service features

  • Unlimited support calls each month.
  • 09:00 until 17:30 coverage, with optional evening and weekends.
  • A promise to resolve the issue at its root, not to merely plaster over cracks.
  • Raise queries by phone, email or through the Portal.
  • Track the progress of your support tickets through the Portal.
  • Short 12 month contracts allow flexibility and peace of mind.
  • Starts at £25 per month for unlimited cover for a single device.

 

Our Healthcheck

Our support offering is centred around the idea that a customer’s infrastructure should always function at the peak of its ability. This is why we offer customers a full onboarding healthcheck when they sign up.

This is offered free of charge and involves a technical consultant visiting your sites, speaking to your staff, and identifying issues for resolution, both minor and major. Whether it is an unwanted pop-up window, or something more serious, we want your first experience with us to be a positive one that we will then maintain going forward.

 

Our Commitment

We know that customers don’t want to get wrapped up or trapped in a long service contract. We have no interest in keeping a customer who has decided we are not right for their business.

That’s why our contracts are just 12 months long. During that 12 months, we will show you why you should stay longer. Our solutions are not commission driven and we do not employ sales people.

Our service will speak for itself. After that, the choice to stay will be yours.

 

Give us a call today on 0141 343 8271 to arrange your free consultation.