How do you know that your provider is offering the correct solution for you, and not the correct one for them?
What we call Enhancements are cases where a customer wishes for an improvement to be implemented into their company. That improvement could be anything from a new server, a refresh of their device fleet, or something as simple as purchasing a custom domain to replace an existing Hotmail or Yahoo address.
Nothing is too big or small for us to help.
How we do business is simple: We want to earn the customer’s trust.
The customer may have their own ideas and goals, and are looking for someone to help fill the gaps towards realising them. They may want an IT provider to recommend their next steps and to draw a picture of what benefits those suggestions would bring.
One of our Technical Consultants will spend time with you, free of charge, to listen to your situation, with a view to offering recommendations and ways to proceed towards your goals. Your consultant can then put together a proposal for you which will detail exactly, with your input, the solution that will be delivered.
Of course, you want to know how much it will cost, and where the money is being spent. The Service Contract fully and transparently discloses a breakdown of the cost.
We are not interested in pushing a customer into one of our prefered solutions. Rather, we want to find the best fit to your business, even if it means looking at a product that is new to us as well.
We have no loyalty to any particular brand. We have over a decade of experience with Microsoft, VMWare, Cisco and others. We make it our business to look into alternatives and more cost-effective ways of doing things, or even entirely different ways of working as new technologies emerge.